POSTIDENT34.1 - App Store

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.

Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.

The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.

The POSTIDENT app is optimized for iPads and iPhones with iOS 17 or higher.

Version History Optimizations for a smoother start to the identification process 34.1 Oct 1 - General minor bug fixes
- Improvements in user guidance 34.0 Sep 28 General minor bug fixes 33.3 Aug 6 With this version, we have further improved the app and fixed minor bugs. 33.2 Aug 4 General minor bug fixes 33.1 Jul 29 - General minor bug fixes
- Improvements in user guidance 33.0 Jul 19 - General bug fixes 32.1 Jun 1 - General bug fixes
- Improvements to app stability 32.0 May 27 - Support for iOS 26
- More stable app behavior when opened via external links
- Optimizations for improved readability with larger text sizes 31.1 Apr 15 - General bug fixes
- Improvements to user guidance
- Dark mode optimizations
- Updated PIN entry for the online ID function to improve usability 31.0 Mar 25 - General minor bug fixes
- Optimisation of the user interface 30.0 Feb 3 This update includes stability improvements and bug fixes. 29.3 Jan 6 Fixing an issue when starting the app 29.2 12/21/2025 What’s new:
- Fresh, modern design for an improved user experience
- Redesigned navigation for easier use
- Initial improvements towards accessibility 29.1 12/14/2025 What’s new:
- Fresh, modern design for an improved user experience
- Redesigned navigation for easier use
- Initial improvements towards accessibility

We’re continuously working to make the app even more accessible and user-friendly. Stay tuned for upcoming updates! 29.0 12/01/2025 Technical update to ensure reliable app functionality 28.0.1 10/19/2025 - General minor bug fixes
- Optimisation of the user interface 28.0 09/09/2025 - General minor bug fixes
- Optimisation of the user interface 27.0 07/17/2025 - Minor bug fixes for improved stability
- Enhanced user guidance for the "AutoID" process 26.0 05/25/2025 - General minor bug fixes
- Improvements in user guidance 25.0 03/31/2025 - General minor bug fixes
- Improvements in user guidance
- Optimization of the video chat connection 24.0 01/29/2025 - General minor bug fixes 23.1 12/02/2024 - General minor bug fixes
- Optimisation of the user interface 23.0 11/20/2024 - The new POSTIDENT app icon now offers a better view in dark mode and adjusts the icon colors to user settings
- Improved support for the camera lenses of the iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
- Bug fix for the photo identification process with iOS 18
- Bug fix for the videochat process 22.1 10/21/2024 - General minor bug fixes
- Optimisation of the user interface 22.0 09/16/2024